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99 entries.
Admin Reply by: admin
Always contact here https://katfile.com/contact.html , if your ip has been banned try using mobile or a friend's internet connection. They are banning to keep security on a high level so it is normal to get caught temporarly in the middle of the fire.
I can't log in after purchasing premium. Even though I entered the correct password and email address, I couldn't log in and my ip was banned. The support email doesn't seem to work either, and I think it's clearly a management issue, so please fix it as soon as possible and be able to log in again.
Admin Reply by: admin
https://katfile.com/contact.html
Password Recovery doesn't work, just purchase lifetime membership then lose my account, this some scam or something?
I just bought a 30-year-old premium, after the purchase, it only shows that my username is 4082529 but I don't know my password, I have clicked forgot my password, but I haven't received any emails in my mailbox
I just bought a 30-year-old premium, after the purchase, it only shows that my username is 4082529 but I don't know my password, I have clicked forgot my password, but I haven't received any emails in my mailbox
Ok so there's something wrong with the site , finally got a new password logged in on my phone just fine but when I tried to do it on my laptop it didn't work, I literally copy and pasted the password from the email and it didn't work , it used to work on more than one device and I'm sure it's still supposed to , I'm not gonna logout until it logs me out on its own like it does for some reason, but this is a major pain.
Got premium but recently got IP banned even though I'm sure I used a correct password, the support is non existent the recovery email doesn't work , I've asked for help few days ago still no response, that was a waste of money unfortunately.
Contact support through https://katfile.com/contact.html multiple times but no reply at all. How to disable my security lock? Click the disable link but didn't receive the email.
Admin Reply by: admin
use https://katfile.com/contact.html for help, are you using a vpn?
